Refund & Cancellation Policy

1. Cancelling before work starts

If you cancel before we have started any work on your project, you receive a full refund of any advance paid — no questions asked. Just message us on WhatsApp or email us, and we will confirm the cancellation in writing.

2. Cancelling after work has started

Once work has begun, refunds are proportionate to the work remaining. The amount already earned for completed work (design, development, content integration, revisions, or project management time) is non-refundable. We will share a clear breakdown of completed versus pending work so you can see exactly how any refund was calculated.

3. After delivery or launch

Once your website, feature, or redesign has been delivered or launched, the project fee is non-refundable, because the service has been fully performed. If something we built is genuinely defective, we will fix it under the warranty described in our Terms of Service rather than refund it.

4. Website audits

Audit fees are refundable in full if you cancel before the audit begins. Once the audit report has been delivered, the fee is non-refundable, since the complete deliverable has been provided.

5. Maintenance plans

Maintenance plans can be cancelled at any time with 7 days' notice and will not renew for the next billing period. Fees already paid for the current period are non-refundable, and any pending maintenance tasks confirmed before cancellation will still be completed.

6. How refunds are processed

• To request a cancellation or refund, message us on WhatsApp at +91 7276685549 or email [email protected] with your name, project, and payment details.
• Approved refunds are processed within 5–10 business days to the original payment method (UPI or bank account). Bank processing times may add a few extra days.
• Any transaction charges levied by banks or payment providers are non-refundable.

7. Chargebacks and disputes

If you have a concern about a payment, please talk to us first — most issues are resolved within a day or two. Filing a payment dispute or chargeback without contacting us may pause your project and delay any resolution.

8. Contact

For refund or cancellation requests, reach us at [email protected] or on WhatsApp at +91 7276685549. This policy should be read together with our Terms of Service.